Return & Cancellation Policy

1. Non-Returnable & Final Sale Policy

Due to the handcrafted, artisanal nature of our fine jewellery and strict hygiene standards, all sales are final. We do not accept returns, refunds, or exchanges once an order has been successfully delivered, and our platform does not feature automated product return functionality.

2. Damaged in Transit or Manufacturing Defect

Every piece undergoes rigorous multi-tier quality checks and is sealed in tamper-evident, insured luxury packaging prior to dispatch. In the rare event that your package arrives physically damaged, tampered, or defective, please contact our concierge team at nowthepurple26@gmail.com or via WhatsApp/Call at +91 89660 80203 within 48 hours of delivery.

Please share clear unboxing photos or video evidence showing the parcel packaging and the damaged item. Upon verification by our quality control team, we will promptly arrange an exchange replacement.